Shipping Policy

Swing Jewels communicates transparently about shipping options and shipping costs to buyers to the countries that can be selected when choosing the shipping address and at checkout.

The buyer is responsible for the correct entry of, for example, the delivery address; in the event that something goes wrong with the shipment of an order due to an error in the buyer's delivery address, Swing Jewels cannot be held responsible for the (partial) loss of the shipment. If Swing Jewels requires additional information about a delivery address, the buyer can be contacted by Swing Jewels to provide additional information. A delay in delivery may occur in the event that additional information about the delivery address is required.

Swing Jewels will make every reasonable effort to deliver the order to the delivery address within the expected delivery conditions.

If the delivery is delayed, or if the delivery cannot be carried out or can only be carried out in part, the buyer will be informed of this as soon as possible after placing the order. In this case, the buyer has the right to cancel the purchase contract free of charge.

The risk of damage and/or loss of products rests until the moment of delivery to the delivery address, unless expressly agreed otherwise.

If the buyer receives a product that the buyer did not order, the buyer must notify Swing Jewels of this as soon as possible (within 24 hours of receipt of the order) by e-mail (or via the contact page of the website). The buyer will arrange for the return shipment of such product upon receipt of return instructions from Swing Jewels and Swing Jewels will bear the costs of this shipment and will then arrange for the shipment of the correct product to the buyer, provided that the buyer is in full compliance with the return instructions of Swing Jewels .

>If a product is delivered to the buyer in a damaged or incomplete condition, the buyer must inform the Swing Jewels customer service team as soon as possible (within 24 hours of receiving the order) via the website or email customercare@danishdesign.com. Swing Jewels will then decide how to handle the case in question; the customer must always inform Swing Jewels in the above-mentioned situation(s) and wait for the instructions of the Swing Jewels customer service team. A customer who returns a product in this situation at his/her own expense, without first contacting and waiting for the instructions of the customer service team, cannot claim from Swing Jewels the costs he/she has incurred; furthermore, Swing Jewels is not responsible for the return shipment that took place without prior authorization from Swing Jewels .

In the event that the order that has been shipped or is being shipped by Swing Jewels to the buyer is missing, lost, or in the event that the buyer claims that he/she has not received the order (despite information such as the track & trace data / carrier information, which indicate otherwise), the complaint procedure of the carrier will be initiated and the outcome of this procedure will be awaited, before a refund or reshipment takes place. The buyer will fully cooperate with the complaint procedure of the carrier. In the event of a shipment that went missing due to an error by the carrier (and after the complaint procedure of the carrier has been completed), Swing Jewels will either attempt to reship the ordered product to the customer.

In the event that a shipment has still not been delivered to the buyer's delivery address (or collection point) 14 days after the shipping date, the buyer has the obligation to inform Swing Jewels customer service team by e-mail within 14 days (so: ultimately 28 days after the shipping date).