Frequently Asked Questions

At Swing Jewels we offer different shipping options depending on your location and preferences. During checkout you can review the available options and choose your preference.

Delivery time may vary depending on your location and the shipping method you choose. After your payment is verified, it may take up to 24 hours to process and ship your order. Weekends and public holidays excluded. Purchases placed after 5pm will be shipped the following business day. If you order after 5pm on a Friday, your order will be shipped the following Monday.

Yes, you can track your order! Once your order has been processed and shipped, you will receive an order confirmation by email. In this confirmation you will find a track-and-trace code with which you can track your package. With this code you can check the status of your shipment at any time and see when your Swing Jewels jewelry will be delivered to you. This way you will always be informed about where your order is and when you can expect it.

I need to change something in my order. How do I do that?

If you would like to make any changes to your order, please contact customer service .

The status of my order is "Pending payment". What does that mean?

Sometimes something can go wrong with the payment; if your payment has not been approved yet, you will receive an email with a link to arrange your payment (all payment methods, except PayPal). In the meantime, your order has the status "Pending payment.

Why was my order cancelled?

If the payment fails after you have received a reminder email, the order will be automatically cancelled.

You have the right to return all products purchased directly from Swing Jewels within 14 days of receipt. Make sure the products are unused and in their original packaging with all labels intact. For more information, please see our returns policy .

Yes, Swing Jewels offers a two-year warranty on all its gold jewelry. This warranty covers manufacturing defects and defects that occur under normal conditions of use. For more details, please see our warranty policy .

You can easily place an order by adding your desired product(s) to your cart and going through the checkout process. Please make sure you fill in your correct shipping and billing information before completing your order.

If you wish to cancel or change your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but this depends on the status of your order.

Yes, we accept promo codes entered during checkout. Please ensure you validate your promo code before completing your order as codes cannot be applied retrospectively.

You can manage your account information, such as your personal information and order history, by logging into your account on our website. From there, you can update your information, view orders, and more.

Swing Jewels offers a wide range of gold jewelry including rings, bracelets, necklaces, earrings and more. Our collections include both classic designs and contemporary pieces, all made from high-quality materials and craftsmanship.

All our gold jewelry is made of real gold (14k or 18k), unless otherwise stated. Each piece is carefully checked and stamped to guarantee authenticity.

At Swing Jewels you will find gold jewelry in both 14 carat (14k) and 18 carat (18k).

14k gold is made up of 58.5% pure gold, mixed with other metals such as copper and silver to provide extra strength. This makes 14k gold not only more affordable, but also more durable for everyday use.

18k gold contains 75% pure gold, which gives it a richer color and higher purity. 18k gold is slightly softer than 14k gold, making it more suitable for special occasions and luxury jewelry.

Both options offer a beautiful look and are designed to last, so you can choose what best suits your style and needs.

For rings, we offer a size chart on our website that you can use to determine the correct ring size. For other jewelry, such as bracelets and necklaces, the length is clearly stated in the product description. Please refer to this information before placing your order.

Yes, Swing Jewels jewelry is available at selected physical stores. You can find the nearest store by using our Store Locator on the website. Here you can search by location to find stores that offer our collections.

1. Avoid contact with chemicals: Protect your jewelry from household cleaners, perfumes, lotions and hairsprays. These can affect the shine of the gold.
2. Regular Cleaning: Clean your jewelry regularly to prevent the build-up of dirt and oils.
3. Storage: Store gold jewelry separately in soft cloths or jewelry boxes to prevent scratches.

1. Mild soap and warm water: Mix a few drops of mild soap (such as dish soap) with warm water.
2. Soak: Soak your gold jewelry in the soapy water for a few minutes.
3. Soft Brush: Use a soft brush (such as a toothbrush) to gently remove dirt and buildup.
4. Rinse and dry: Rinse the jewelry thoroughly with clean water and dry with a soft, lint-free cloth.

If your jewelry becomes damaged, please contact our customer service for advice on repair options. Please note that damage due to improper use or neglect may not be covered by the warranty.

To preserve the beauty and durability of your gold jewelry, we recommend removing it while exercising or swimming. Here are a few reasons why this is important:

Protection from damage: Intense activities can cause bumps and abrasions, which can damage or deform your jewelry.

Avoid chemicals: Chlorine in swimming pools and salt in seawater can affect the shine of gold and in some cases even cause damage.

Sweat and dirt: During exercise, sweat and dirt can build up on your jewelry, which can diminish its appearance over time.

You can contact our customer service team by sending an email to info@swing-jewels.com or by filling out the contact form on our website. We aim to respond to your message within 24 hours.